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What if I don't have artwork?
EmbroidMe Penrith requires a vector artwork file of your logo. If you are unable to provide vector artwork there is a one time $55 fee for logo recreation.
Vector artwork formats include EPS, Corel Draw and Adobe Illustrator. Other file formats such as JPEG, GIF and Word Documents need to be recreated.

What if I want a specific colour match for my logo?
We provide specific colour matches using the PMS Colour System. Care should be taken when printing on transparent items

What graphic file type can I send?
We accept all graphic files such as eps, jpeg, gif, pdf and many more.

Where do I send my art?
Logos and artwork can be sent to penrith@embroidme.com.au


Is there a Minimum Order Size?
Minimum order quantities vary from product to product. Please contact us for product-specific minimums.

Can I order Blank Merchandise?
Yes.Conditions Apply

What if I Need it Really Fast?
This will need to be addressed at the time.

How does the Ordering Process Work?
After placing your order you will be faxed an Order Approval Form for your approval that will include all details of your order including your shipping charges and a form for credit card payment (unless of course you have requested payments terms). This Order Acknowledgement is typically faxed back with your Artwork Approval Form (AAF). Please return this Order Approval Form (OAF) within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require overnight freight methods or in some cases rush production charges. If you require any modification please contact us by email or phone at (02) 4721 7590.

What if I am a first time orderer?
First-time orders from EmbroidMe Penrith require prepayment in full. We recommend the use of a credit card to facilitate rapid fulfilment of your order, but you may also use a cheque , EFT , or even cash if you choose. Please be aware that forms of payment that require funds to clear into our account can delay your order. We will not ship orders until our bank has cleared your funds.

Can I pay by credit card?
The majority of our customers prefer to pay for their orders by credit card. EmbroidMe Penrith accepts Visa and MasterCard. We do not recommend submitting your credit card information via email, you can call in or fax your card information to us. When providing credit card information, please include your order number, the type of card, the card number, the expiry date and your full name/company name and billing address as it appears on the card.

When paying by credit card, you will be charged 100% of the amount stated on your Order Acknowledgment upon approval. This secures the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically charge or credit your card within 7 business days of order shipment. EmbroidMe Penrith will hold information regarding account number and expiration dates as well as authorised signatures entirely confidential.

Can I Pay by Cheque ?
Customers may pay by cheque. We require that the funds clear our bank in order for us to freight your product. If time is of the essence we strongly recommend using a credit card.

About the Use of Trademarks on Our Site
Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that EmbroidMe Penrith owns the rights to those trademarks, or that EmbroidMe Penrith would make those products featuring the trademarked logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy.

About the Customer's Right to Use Trademarks
Any customer ordering custom-imprinted merchandise from EmbroidMe Penrith represents and warrants to EmbroidMe Penrith that he or she has the unrestricted right and authority to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property in the way it is applied to promotional merchandise. Purchase of merchandise from EmbroidMe Penrith in no way, shape or form grants a customer permission to reproduce logos, nor does it transfer, grant, or lease ownership of any logos or trademarks to a customer.

To use any logo a customer MUST have written permission from the registered owner of the logo or trademark, or be an authorized agent or affiliate of the registered owner of the logo. A customer may NOT use any logo in a manner that may infringe copyright laws. A customer also may NOT use any logo in a vulgar, illegal, and/or unlawful manner. EmbroidMe Penrith assumes no responsibility for damages or any wrong doing that the purchaser may cause using a logo. EmbroidMe Penrith shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased through EmbroidMe Penrith. EmbroidMe Penrith will also not accept responsibility or liability for the actions of clients who have misrepresented their ownership of licenses or trademarks. EmbroidMe Penrith will reserve the right to refuse orders from any customer who has violated or otherwise infringed upon the intellectual rights of others.

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